Following is a new product feature called, “Customer Response Management”
You might have an employee that go on vacation, leaves the customers, or different team members that respond to a customer (one is about billing, the other is a tech support issue, etc.). When they all respond separately using email there is no single record that shows what everyone else has told the customer.
The Customer Response Management allows you to see a customer’s review that might require a response, including whether or not there has been a response so far, and allows you and others (support, customer service, etc.) to send an email reply from a central address within the ReviewInc system. You can then view a “thread” of everyone’s reply (including the customers) in one location—ensuring timely and thorough resolution to ensure that nothing slips through the cracks.